Any project will usually start by developing a business case to establish challenges the project aims to address, anticipated solution, benefits of such a solution, and associated costs. Project objectives and requirements are also defined. However, decisions to alter some of the aspects of the project, such as the design, the scope, or eliminating some features, may be made during the implementation of the project purposely or unknowingly.

In this article, I'm introducing Business Process Management Suites – BPMS, tools which provide a new way of provisioning and automating organisation business processes. Today's organisations are becoming more complex and require new approaches in managing the complexity. Customers demand better, quality and affordable services and products while staff demand a better working environment. Every staff and team requires some kind of an information system or app to manage and automate their work processes. Information systems managers keep on initiating custom application development projects for each request to address the staff and clients' demands. Eventually, they find themselves managing several applications and systems for each team or department.